At R1, we build our gear so that you won't have to use our warranty, but just in case you do, we offer the best warranty in the industry. We offer a non-transferrable lifetime warranty that covers just about everything with no questions asked.
GEN 4 Wildcat Extreme Whips Lifetime Warranty
All R1 GEN 4 Wildcat Extreme whips are backed with our R1 lifetime warranty.*
To submit an R1 warranty claim, simply email email@example.com. We will send you a warranty form, which you will need to print and include with the old whips you are exchanging. As soon as we receive your warrantied items with the warranty form, we will work quickly to replace them.
GEN 3 Wildcat Extreme Whips Warranty
All R1 GEN 3 Wildcat Extreme whips are coved under our no-questions-asked warranty until July 30, 2021, which is the last day we will be manufacturing our GEN 3 whips.
After July 30, all warrantied GEN 3 whips will require an upgrade to our newest GEN 4 whips. These GEN 4 whips are engineered to be an improvement over GEN 3, which means there will be an upgrade fee of $75 per whip. You will receive a brand new whip, quick-release mount, and flag with the upgrade fee, which we make no profit from.
As part of the warranty, you will need to provide us with a trade-in of your GEN 3 whips. We do not need your harness as the GEN 4 whips will use the same GEN 3 harness. If you have any questions, comments, or concerns, please email us at firstname.lastname@example.org.
*Altering the whips in anyway voids the warranty. (Cutting the whip to make it shorter; Cutting the wiring on the whip itself.) We realize you may need to cut your harness to make it fit, to run the wires more efficiently, or for cosmetic reasons, but we are unable to warranty modified harnesses.
If you modify your harness and it quits working, you may purchase a new harness. R1 reserves the right to deny warranty replacement for multiple requests from the same individual due to operator negligence or apathy. Our warranty is designed to replace exactly what you have. We are unable to swap out different versions, lengths, or other differences. No credits or additional items will be given during the warranty process.
The industry-leading warranty stands to back R1's industry-leading whips. Chances are, you won't need it. If you do, it'll be as hassle-free as possible.
Warranties are non-transferrable. They are designed to offer peace of mind to the original owner surrounding their investment for the duration of the time (lifetime) that they own their R1 products. If R1 Industries products were installed by your dealership, please contact them to proceed with the warranty.
All Other R1 Industries Products
R1 backs all our R1-manufactured products with a 90-day warranty (with the exception of fiberglass poles). This warranty covers material workmanship and manufacturer defects. Items that have been modified in anyway void this warranty.* This warranty does not cover accidents, theft, operator negligence, or acts of nature. R1 will warranty R1-manufactured products in the first 90 days.* After 90 days, contact us for replacement options.
If your product is no longer stocked or has been discontinued, you will be offered a replacement option. A replacement fee may be assessed if the item has been significantly upgraded. To submit an R1 warranty claim, please email us at email@example.com and we will send you a warranty form. Once you receive the form, please mail the product back with the warranty form to the address listed on the form.
*Modifications include but are not limited to: cutting wires, changing original wiring setup, damage due to improper installation, modification of the product in anyway, cutting wiring harness, damage caused by negligence, or item being used outside of the intended or advertised purposes.
If an item is sent back without our warranty form, we will not warranty the product until we receive the form. We cannot warranty any product without receiving your defective item first. The buyer is responsible for all shipping costs unless otherwise informed by R1 Industries.