Refund policy
R1 INDUSTRIES – RETURN, REFUND & CANCELLATION POLICY
This policy applies to all purchases made through R1 Industries. By placing an order, you acknowledge and agree to the terms below.
1. Returns
All returns require prior authorization from R1 Industries and a valid Return Merchandise Authorization (RMA) number before the product is shipped back to us.
Customers must contact R1 Industries to request a return and complete any requested return-verification steps, including providing photos or other information about the product and packaging.
Do not ship any product back to R1 Industries until your return has been approved and an RMA number has been issued.
Products returned without prior authorization or without an RMA number may be refused, returned to the customer at the customer's expense, or deemed ineligible for a refund.
Shipping an item back to R1 Industries does not automatically constitute an approved return or guarantee a refund.
Some returns may incur a restocking fee. Restocking fees are assessed on a case-by-case basis, based on the product and any applicable manufacturer or supplier return requirements. We will disclose an estimated fee before you proceed with the return and confirm the final amount after inspection, before your refund is finalized.
Returns must be requested within 30 days of confirmed delivery.
Return Requirements
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Items must be brand new, unused, and never installed
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Original packaging with all inserts, foam, and hardware
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No signs of use, wear, or installation
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Product must be in resalable condition
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Return must have prior R1 Industries approval and a valid RMA number
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Customer must complete any requested verification, including photos, before returning the product
Customer is responsible for return shipping costs. If R1 Industries provides a return shipping label, its cost will be disclosed and deducted from the refund.
Refunds are processed 5–10 business days after the returned product has been received and inspected. Any applicable restocking fee and return-label cost will be confirmed before the refund is finalized and deducted from the refund.
2. Non-Returnable Items
The following are final sale:
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Custom or special-order products
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Electrical or electronic components
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Clearance, discounted, or closeout items
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Items marked "Final Sale"
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Products damaged by improper installation or modification
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International orders
3. Order Cancellations
Orders canceled before fulfillment are subject to a 10% cancellation fee.
Full refunds with no cancellation fee are issued only when:
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R1 Industries caused an error, such as shipping the wrong item or providing a defective product
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The issue is directly attributable to R1 Industries
Orders that have shipped or entered production cannot be canceled.
4. Exchanges
Exchanges for size, color, or comparable items may be available within 30 days of delivery.
All exchanges also require prior authorization and an RMA number before the original product is returned.
Customer pays all shipping costs associated with exchanges.
A new order may be required before the exchange is processed.
5. Fitment Responsibility
Customers are responsible for verifying fitment prior to purchase.
R1 Industries is not responsible for incorrect year, model, trim, or other vehicle information selected or provided by the customer.
6. Address Accuracy
Customers are responsible for entering a complete and accurate shipping address.
Reshipping fees caused by incorrect or incomplete address information are the customer's responsibility.
7. Shipping Issues
Once a package is marked "Delivered" by the carrier, R1 Industries is not liable for theft or loss.
Customers may be required to file police reports, carrier claims, or insurance claims for stolen packages.
8. Chargebacks & Payment Disputes
Customers must follow this policy and contact R1 Industries regarding a return, refund, cancellation, or order issue before initiating any payment dispute or chargeback.
Chargebacks initiated in violation of this policy will be fully contested and may result in collection action and recovery of associated costs where permitted by law.
Contact us before filing a dispute:
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Phone: 801-899-2520
9. Governing Law
This policy is governed by the laws of the State of Utah. Jurisdiction resides exclusively in Utah County, Utah.
