Refund policy

R1 INDUSTRIES – RETURN, REFUND & CANCELLATION POLICY

This policy applies to all purchases made through R1 Industries. By placing an order, you acknowledge and agree to the terms below.

1. Returns

All returns require prior authorization from R1 Industries and a valid Return Merchandise Authorization (RMA) number before the product is shipped back to us.

Customers must contact R1 Industries to request a return and complete any requested return-verification steps, including providing photos or other information about the product and packaging.

Do not ship any product back to R1 Industries until your return has been approved and an RMA number has been issued.

Products returned without prior authorization or without an RMA number may be refused, returned to the customer at the customer's expense, or deemed ineligible for a refund.

Shipping an item back to R1 Industries does not automatically constitute an approved return or guarantee a refund.

All approved returns are subject to a 25% restocking fee.

Returns must be requested within 14 days of confirmed delivery.

Return Requirements

  • Items must be brand new, unused, and never installed

  • Original packaging with all inserts, foam, and hardware

  • No signs of use, wear, or installation

  • Product must be in resalable condition

  • Return must have prior R1 Industries approval and a valid RMA number

  • Customer must complete any requested verification, including photos, before returning the product

Customer is responsible for return shipping costs.

Refunds are processed 5–10 business days after the returned product has been received and inspected. The 25% restocking fee will be deducted from the refund.

2. Non-Returnable Items

The following are final sale:

  • Custom or special-order products

  • Electrical or electronic components

  • Clearance, discounted, or closeout items

  • Items marked "Final Sale"

  • Products damaged by improper installation or modification

  • International orders

3. Order Cancellations

Orders canceled before fulfillment are subject to a 10% cancellation fee.

Full refunds with no cancellation fee are issued only when:

  • R1 Industries caused an error, such as shipping the wrong item or providing a defective product

  • The issue is directly attributable to R1 Industries

Orders that have shipped or entered production cannot be canceled.

4. Exchanges

Exchanges for size, color, or comparable items may be available within 14 days of delivery.

All exchanges also require prior authorization and an RMA number before the original product is returned.

Customer pays all shipping costs associated with exchanges.

A new order may be required before the exchange is processed.

5. Fitment Responsibility

Customers are responsible for verifying fitment prior to purchase.

R1 Industries is not responsible for incorrect year, model, trim, or other vehicle information selected or provided by the customer.

6. Address Accuracy

Customers are responsible for entering a complete and accurate shipping address.

Reshipping fees caused by incorrect or incomplete address information are the customer's responsibility.

7. Shipping Issues

Once a package is marked "Delivered" by the carrier, R1 Industries is not liable for theft or loss.

Customers may be required to file police reports, carrier claims, or insurance claims for stolen packages.

8. Chargebacks & Payment Disputes

Customers must follow this policy and contact R1 Industries regarding a return, refund, cancellation, or order issue before initiating any payment dispute or chargeback.

Chargebacks initiated in violation of this policy will be fully contested and may result in collection action and recovery of associated costs where permitted by law.

Contact us before filing a dispute:

9. Governing Law

This policy is governed by the laws of the State of Utah. Jurisdiction resides exclusively in Utah County, Utah.