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FAQ
QUESTIONS & ANSWERS
How long does it take for my order to arrive?
What is your return policy?
How do I know if a part will fit my specific UTV make and model?
Shipping times vary depending on your location and shipping method selected during checkout. Standard shipping typically takes 5-7 business days, while expedited shipping can take 1-3 business days.
Returns are only accepted if Redo Package Protection was purchased at checkout, which includes a 14-day return window, free shipping, and no restocking fees. Exchanges are allowed with or without Redo, though non-Redo exchanges are subject to fees and shipping costs. All items must be unused, in original packaging, and meet strict resellable condition standards to qualify.
Great question—fitment is everything when it comes to performance and safety. Every product page on our site includes a “Will this fit my machine?” section with detailed compatibility info. If you’re still unsure, give our team a call at 801-899-2520 or email support@r1industriesoffroad.com—we’ll confirm fitment before you buy, so you get exactly what you need the first time.
How can I start a return?
What happens if my order is damaged during shipping?
What if I need to return something but didn’t buy Redo Package Protection?
Please navigate to our Returns Portal and enter your order number and zip code. Follow the instructions on the screen to request a prepaid return label.
If you added Redo Package Protection at checkout, you’re fully covered! Redo handles lost, stolen, or damaged packages with zero hassle—just file a claim through the link in your Redo confirmation email. If you didn’t purchase Redo, reach out to us at 801-899-2520 and we’ll do our best to help, but we strongly recommend protecting your order with Redo for full peace of mind.
Without Redo, all sales are final and returns aren’t accepted—no exceptions. However, we do offer exchanges for qualifying items within 14 days of delivery, though fees and shipping both ways will apply. If you’re unsure about an item, we recommend reaching out before you buy—we’re here to help you get it right the first time.
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