R1 Industries Customer Service
Need help with an order, product fitment, shipping, a return, warranty claim or damaged product? Start here and contact the R1 Industries support team with the information needed to investigate your request.
Include the Information Our Team Needs
The fastest way to resolve an order issue is to provide complete information in your first message. This helps our team locate the correct order, confirm the product and understand the problem without unnecessary back-and-forth.
Your Order Number
Include the R1 Industries order number from your confirmation email whenever your question relates to a purchase.
Customer Information
Provide the full name and email address used during checkout so the correct order can be located.
Vehicle Information
For fitment questions, include the exact year, make, model, trim level and any relevant vehicle modifications.
Photos or Video
Include clear photos of damage, incorrect parts, labels, packaging, installation concerns or product defects.
A Clear Description
Explain what happened, when you noticed it and the outcome you are requesting from the support team.
R1 Industries Support Topics
Use the correct support path so your request contains the information needed to investigate it.
Order Status
Contact us when you need help locating an order, confirming whether an item has shipped or understanding the current status of a manufacturer-direct product.
Email Support →Product Fitment
Include the exact year, make, model, trim and product link. Vehicle modifications may affect compatibility and should be disclosed.
Ask About Fitment →Shipping and Tracking
Tracking information is sent after products ship. Some products ship directly from approved manufacturers or distribution partners and may arrive separately.
Shipping Policy →Returns and Refunds
Review the return policy before sending any item back. Products should not be returned without following the required return process and instructions.
Return Policy →Damaged or Incorrect Products
Contact R1 before installing, modifying, repairing or discarding the product. Include photos of the item, packaging, shipping label and visible damage.
Report a Problem →Warranty Claims
Warranty coverage and procedures vary by product and manufacturer. Start by emailing support with your order information and a description of the issue.
Warranty Information →Local Repair and Service
R1 Industries operates an off-road repair and performance facility in Pleasant Grove for UTVs, ATVs, side-by-sides and dirt bikes.
View Repair Services →Why Orders May Ship Separately
R1 Industries sells both R1-branded products and products from established off-road manufacturers. Depending on the product, an order may ship from R1 Industries, a manufacturer or an authorized distribution partner.
Products in the same order may arrive in separate packages and on different dates. Larger items such as roofs, windshields and oversized products may also require additional handling time.
Tracking information is emailed after each item ships. If you have not received tracking information, contact customer service with your order number so the team can review the order.
Contact R1 Industries
Contact our team for help with orders, fitment, shipping, returns, warranties, damaged products or local repair services.
Pleasant Grove, UT 84062
Policies and R1 Industries Information
Review the applicable policy and company information before submitting your request.
Shipping Policy
Review shipping methods, tracking information, manufacturer-direct fulfillment and damaged shipment procedures.
Return and Refund Policy
Review return eligibility, required procedures, shipping costs and product-condition requirements.
Warranty Information
Review R1 warranty coverage, exclusions and the process for starting a warranty claim.
R1 Industries Reviews
Read customer experiences and verified purchase feedback from R1 Industries customers.
Is R1 Industries Legit?
View R1 Industries company information, physical location, contact details and review information.
R1 Industries Customer Service FAQ
How do I contact R1 Industries customer service?
Call 801-899-2520 or email support@r1industriesoffroad.com. R1 Industries is open Monday through Friday from 9:00 a.m. to 6:00 p.m.
What should I include in an order support request?
Include your order number, full name, email address used during checkout, the product involved, your exact vehicle information and a clear description of the issue. Include photos or video when relevant.
How do I check the status of my R1 Industries order?
Check your shipping confirmation and customer account first. If tracking has not been received, email customer service with your order number so the team can review the current order status.
Why did only part of my order arrive?
Products may ship from different locations, including R1 Industries, an approved manufacturer or a distribution partner. Items from the same order can therefore arrive in separate packages and on different dates.
How do I return an item to R1 Industries?
Review the R1 Industries return policy and contact customer service before sending the product back. Do not return an item without following the required return authorization and shipping instructions.
What should I do if my order arrives damaged?
Contact R1 Industries as soon as possible. Keep the product and packaging and provide photos of the damage, shipping box, product label and shipping label. Do not modify or repair the product before receiving instructions.
How do I start an R1 Industries warranty claim?
Email support@r1industriesoffroad.com with your order information, product details, description of the problem and supporting photos. The team will provide the applicable warranty instructions.
Can R1 Industries help confirm product fitment?
Yes. Include the product link and the exact year, make, model, trim level and modifications of your vehicle. Fitment can vary between trims and vehicle configurations.
Where is R1 Industries located?
R1 Industries is located at 2416 W 700 S, Suite 101, Pleasant Grove, Utah 84062.
Contact the R1 Industries Team
Include your order number and complete details so our customer service team can investigate your request.